Who we are

1. Shipping Policy

• Orders are processed within 24–48 hours after confirmation.
• Standard delivery time is 3–5 working days (depending on your location).
• Customers will receive a confirmation SMS/Email once the order is dispatched.

2. Return & Exchange Policy

• We offer a 7-day return & exchange policy from the date of delivery.
• To be eligible for return/exchange:
  • The item must be unused, unworn, and in original packaging.
  • Perfumes must be sealed and unopened for hygiene reasons.
• Customers are responsible for return shipping charges (unless the product is faulty/damaged).
• Refunds (if applicable) will be processed within 7 working days after receiving the returned product.

3. Cancellation Policy

• Orders can be cancelled within 12 hours of placement.
• Once shipped, orders cannot be cancelled but can be returned under our return policy.

4. Privacy Policy

• We respect your privacy and keep all customer data secure.
• Your personal information (name, address, phone, email) will only be used for order processing and will not be shared with any third party.

5. Payment Policy

• We accept Cash on Delivery (COD) across Pakistan.
• In case of advance payments (via bank/online transfer), customers will receive a confirmation slip.

6. Contact Us

For any queries, complaints, or assistance, please reach us at:
📞 +92 304 8469165
📧 info@buyzuwat.com
🏬 Fashi Bazar, UK Center, Lahore