Who we are
1. Shipping Policy
- Orders are processed within 24–48 hours after confirmation.
- Standard delivery time is 3–5 working days (depending on your location).
- Customers will receive a confirmation SMS/Email once the order is dispatched.
2. Return & Exchange Policy
- We offer a 7-day return & exchange policy from the date of delivery.
- To be eligible for return/exchange:
- The item must be unused, unworn, and in original packaging.
- Perfumes must be sealed and unopened for hygiene reasons.
- Customers are responsible for return shipping charges (unless the product is faulty/damaged).
- Refunds (if applicable) will be processed within 7 working days after receiving the returned product.
3. Cancellation Policy
- Orders can be cancelled within 12 hours of placement.
- Once shipped, orders cannot be cancelled but can be returned under our return policy.
4. Privacy Policy
- We respect your privacy and keep all customer data secure.
- Your personal information (name, address, phone, email) will only be used for order processing and will not be shared with any third party.
5. Payment Policy
- We accept Cash on Delivery (COD) across Pakistan.
- In case of advance payments (via bank/online transfer), customers will receive a confirmation slip.
6. Contact Us
For any queries, complaints, or assistance, please reach us at:
📞 +92 304 8469165
📧 info@buyzuwat.com
🏬 Fashi Bazar, UK Center, Lahore

